SHIPPING AND DELIVERY POLICY
1. Shipping Method:
We will cooperate with postal service providers to deliver orders to the address specified by you in your order.
2. Delivery Time:
Delivery time starts after your order has been successfully confirmed by us via email. The estimated delivery time is about three to seven (3-7) working days, depending on the delivery location requested by the customer.
3. Delivery Fee:
The delivery fee will depend on:
- - The location where the customer requests the delivery; and
- - The weight and size of the packaging of the goods in the order.
This shipping fee will be notified to you before we proceed with the delivery.
4. Some Notes:
- - We will attempt to deliver the package to the recipient up to three (03) times before notifying that the delivery has failed. Customers will have to bear the cost of a new delivery attempt;
- - The delivery address cannot be changed after you have placed your order, and we are not responsible if you provide an incorrect delivery address.
5. Responsibilities of Parties in Delivery:
- - WASHIN is responsible for providing the corresponding Value Added Tax invoice and/or delivery note (if any) when handing over the goods to the shipping unit;
- - The shipping unit is responsible for delivering the intact goods to the customer at the address and phone number provided in the order. The shipping unit allows the customer to check the goods before receiving them;
- - The customer is responsible for checking the goods before receiving them and contacting the HOTLINE: (0251) 3936 021 for support if any issues arise during the receipt of goods.
INSPECTION, EXCHANGE, RETURN
AND REFUND POLICY
1.INSPECTION POLICY:
To maximize the protection of your rights, we have a policy to support you in inspecting and checking the goods with the delivery staff upon receipt. Specifically:
- - Before receiving the goods and/or making payment (for COD orders), you have the right to open the package to check if the goods inside are delivered according to the model and quantity you requested.
- - You are allowed to check the external condition of the goods received and compare them with the goods ordered, as detailed in the order sent via email, including: quantity, name, and/or product code.
- - The inspection does not include breaking the seal (affecting the seal sticker, packaging) or deep inspection (using the goods).
- - After agreeing with the delivered order, you pay the delivery staff (for COD orders) and/or receive the goods.
2 EXCHANGE AND RETURN POLICY:
2.1. Conditions for Exchange/Return:
- - You must provide us with a video recording of the entire process of opening the package and can only exchange or return goods that have not been used, kept in their original condition with the exact quantity and packaging as the initial delivery, along with related documents such as the order, payment invoice, and delivery receipt (if any).
- - The exchange or return must fall under one of the following conditions:
- + Goods are defective from the manufacturer;
- + The external condition of the goods is affected during transportation, such as torn packaging, peeling, broken, or tampered seal;
- + Goods are not as per the type, model, quantity, or description you ordered.
2.2. Method of Exchange/Return:
Within ten (10) days from the date you receive the order (based on the confirmation of the shipping unit), please follow these steps to exchange/return the goods:
- - Step 1: Contact our sales consultant directly via HOTLINE: (0251) 3936 021 for timely support.
- - Step 2: Send the video of the entire process of opening the package and photos to confirm the condition of the product/goods.
- - Step 3: After the exchange/return request is accepted, please carefully pack and send the goods via post or other shipping methods to the address provided by the sales consultant.
Please carefully pack the goods to avoid scratches, damage, peeling, or dirt compared to the time of acceptance for exchange/return. If the returned product is damaged, scratched, peeled, or dirty, and differs from the condition at the time of acceptance for exchange/return, we reserve the right to reject your exchange/return request.
3. REFUND POLICY:
We commit to a 100% refund if the goods you receive are not genuine.
Immediately after the returned order is confirmed by us, within seven (07) working days, we will contact you to refund the total amount of the order you have paid.
PERSONAL INFORMATION
PROTECTION POLICY
This personal information protection policy (“Policy”) describes the personal information (any information related to identifying or that can identify a specific individual) (“Personal Information”) that VIETNAM WASHIN CO., LTD. (“WASHIN”/“We”) collects from you through the website: https://www.beas.vn/. This Policy outlines the reasons and methods we use your Personal Information and the measures we take to protect your Personal Information.
Please read this Policy carefully. By accessing and checking the boxes titled “REGISTER” or “I AGREE WITH THE WEBSITE'S PERSONAL INFORMATION PROTECTION POLICY” or similar statements displayed on the registration page of the website https://www.beas.vn/, you acknowledge that you have read, understood, and agree to the terms of this Policy, and allow us to collect, use, disclose, store, transfer, and/or process your Personal Information as specified in this Policy. If you do not agree with the terms of this Policy, please do not use the website https://www.beas.vn/.
This Policy is governed by the laws of Vietnam. We may modify the Policy from time to time to update its terms in accordance with changes in Vietnamese law and/or our business plans. We will notify you in a timely manner of any changes to the Policy (if any) so that you are aware and can exercise your rights to manage your Personal Information.
1. Purpose of collecting personal information:
- - To create and maintain your account when using the website https://www.beas.vn/, including loyalty programs or rewards associated with the account;
- - To process issues related to your orders;
- - To respond to your requests, complaints, and feedback;
- - To record your evaluations of our products;
- - To fulfill our legal rights and obligations and comply with requests from competent authorities.
2. Scope of collecting personal information:
- - Name;
- - Gender;
- - Date of birth;
- - Phone number;
- - Email address;
- - Shipping address;
- - Payment information.
3. Duration of storing personal information:
In all cases, your Personal Information will be stored on our server system until you request the deletion of your Personal Information and/or deactivate your account on the website https://www.beas.vn/.
4. Individuals or organizations that may access personal information:
You agree that, if necessary, the following entities/individuals have the right to access and collect your Personal Information, including:
- For shipping purposes: We will provide information for delivery purposes such as your name, address, and phone number;
- Legal requirements: We may provide information upon request from a state agency/competent authority or if we believe that action is necessary to comply with Vietnamese law;
- Business transfer (if any): In the case of a merger or consolidation with another company, the buyer will have access to the information we store, including Personal Information.
5. Methods and tools for users to access and edit their data:
You have the right to check, update, adjust, or cancel your personal information by logging into your account on the website https://www.beas.vn/ and editing your personal information or requesting WASHIN to perform this task.
6. Address of the unit collecting and managing personal information:
If you have any questions or complaints regarding this Policy or the way we handle personal data, please contact us at:
VIETNAM WASHIN CO., LTD.
Head office: Long Binh Industrial Park (Amata), Long Binh Ward, Bien Hoa City, Dong Nai Province, Vietnam
Email: contact@washinvietnam.vn
Tel: (0251) 3936 021